Q. What is your return policy?
A. We have a 30-day return policy. If you are not satisfied with your purchase for any reason, you can return it for a full refund you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. Contact us at support@momcosprout.com to initiate a return.
Q. How long will it be before I get a refund?
A. Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department has done this, an automated refund is generated on our system. Our accounts department then processes your outstanding refund back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this, it may delay your refund.
Q. How can I track my order?
A. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
Q. Can I cancel or change my order?
A. If you need to cancel or make changes to your order, please contact us as soon as possible at support@momcosprout.com. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.
Q. Do you offer international shipping?
Yes, we ship worldwide! International shipping rates may vary depending on your location and the weight of your order. You can see your shipping rate at checkout.
Q. What payment methods do you accept?
A. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.
Q. How can I contact customer support?
A. If you have any questions or need assistance, you can reach our customer support team at support@momcosprout.com. We are always here to help!
Q. Are your products made from organic materials?
A. Yes, our products, including our top-selling maternity and nursing pajamas, are made from the highest quality organic fabric. We prioritize comfort and health for expecting and nursing mothers.
Q. How long does it take to receive my order?
A. Orders are typically processed within 1-5 business days and shipped via International Standard Shipping. Estimated delivery times vary depending on your location, but typically range from 3-15 business days.